Friday, October 10, 2008

Outstanding Customer Service

CA went to the Immigration office this week to apply for the Residents Return Visa.

He was particularly impressed with the service he received.

Not only did he not have to wait long, the officer actually noticed from his date of birth that his birthday is coming up - and wished him Happy Birthday.

If more employers would give as much emphasis to attitude and personality fit as they do to qualifications, the customer service industry wouldn't have such a bad name.

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